Last Updated: 11th Nov 2023

Thank you for choosing www.luceandombre.com , operated by Luce and Ombre Infra Pvt Ltd. We strive to provide you with a hassle-free and enjoyable shopping experience. Please review our shipping policy for information on order processing, shipping rates, and delivery times.

Shipping Destinations

We currently ship items India-wide. Unfortunately, we do not offer international shipping at this time.

Free Shipping

Free shipping is available on select orders. The eligibility criteria for free shipping will be clearly communicated on the product page or during the checkout process. Please note that free shipping may not apply to certain locations or during promotional periods.

Order Processing Time

Orders are typically processed within [X] business days from the date of purchase. Our team works diligently to ensure your order is packed and dispatched as quickly as possible.

Shipping Rates

For orders not eligible for free shipping, shipping rates are calculated at checkout based on the destination and weight of your order. The available shipping options and associated costs will be presented to you during the checkout process.

Estimated Delivery Time

The estimated delivery time for orders is 2-5 business days from the date of dispatch. Please note that delivery times may vary based on your location, public holidays, and other factors beyond our control.

 Shipment Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package’s progress.

Delays and Issues

While we make every effort to meet our delivery timelines, unforeseen circumstances such as weather conditions, local holidays, or other factors may impact delivery times. We appreciate your understanding in such situations.

Shipping Address

Please ensure that the shipping address provided during checkout is accurate. We are not responsible for packages delivered to incorrect addresses due to customer error.

Order Confirmation

Upon placing an order, you will receive an order confirmation email. Please review this confirmation to ensure the accuracy of your order details. If you notice any discrepancies, please contact us immediately at Contact@luceandombre.com

Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us at   Contact@luceandombre.com.

Thank you for shopping with www.luceandombre.com !